Yes, I provide a one-year warranty for all silver items and a two-year warranty for gold items, starting from the purchase date.

The warranty includes free professional cleaning, coating renewal, and repairs caused by production defects.

However, it does not cover defects resulting from customer actions, such as misuse or mechanical damage.

I can still repair the item if it technically possible.

In some cases, if the ring's design allows, I can resize it.

However, for more complex designs, it might be impossible to alter, and a new one may need to be made.

The possibility of resizing depends on the specific ring, so please contact me to discuss your individual case within 14 days of receiving the package.

No, I exclusively work with my own designs and products.

Certainly!

I can craft unique pieces based on your ideas and preferences, whether it's jewelry, statuettes, or other decorative items.

You can find more details about custom orders on the "Custom Order" section of the website.

No, I do not replicate other artists' or brands' designs as I consider it unethical.

However, you can use images as references to describe your idea, and together we can create a unique concept that I'll design and execute in my style.

Tarnishing is normal for silver over time since it contains copper, which often causes the darkening.

To restore the shine, you can use a jewelry cloth. I highly recommend products from the CONNOISSEURS brand.

If it's within a year of purchase, you can send it to me for free professional cleaning.

Yes, I can provide different coatings, such as rhodium or gold plating.

Keep in mind that any coating will wear off over time, including gold plating and rhodium plating.

I do not offer a warranty for rhodium or gold plating.

You can pay for your order online during the checkout process on the website using the Fondy payment system, which allows payment by card, as well as Apple Pay and Google Pay.

Yes, I work with both silver and gold. I can also work with other metals, such as platinum.

I do not engage in melting or casting with customer-provided metal.

However, if you want to order jewelry in gold and have unwanted gold pieces, you can use them to reduce the cost of gold.

This is done as follows:

1. You send me your old gold jewelry.

2. I send them for refining - the process of purifying metal from impurities. In simple terms, your jewelry will yield pure 999-grade gold.

3. We can then use this gold for your new piece, reducing the overall cost.

As gold is an expensive metal, this method allows for a significant reduction in the cost of the final piece.

Very rarely.

Generally, I don't take on customer-provided materials as I can't take responsibility for materials I didn't personally choose.

However, if a client shows me a material, and I carefully assess and feel confident in it, I may consider working with it.

Each case is discussed individually, so if you want something made with your stone/crystal/hair/teeth/other material, please contact me!

I'm always open to interesting and unconventional projects.

Yes, I provide a lifelong discount of 10% to regular clients.

You get this discount after the total value of your orders exceeds $1500.

To get the regular client discount, please email me, and we'll create a personalized promo code for you!

Also, all clients receive a one-time welcome discount of 10% on their first order.

If you're placing your first order, use the promo code "FIRST" during checkout to get the one-time 10% discount.

Important note: No discounts apply to custom orders due to their high complexity.

Yes, almost every item from the catalog can be customized, such as adding specific elements, more stones, engraving, and so on.

Please email me, and we'll discuss customization options and costs!

No, I only sell the types of jewelry I produce myself, and I don't handle chain manufacturing.

However, I include a complimentary high-quality steel chain with each pendant.

For an additional fee, you can upgrade to a silver or gold chain, customized to your preferences in terms of type, length, style, etc.

No, modifications to the jewelry can only be made during the production stage.

The exception is coatings—often, I can change the coating on a finished piece.

However, this might not be possible for certain items.

To discuss your specific case, please contact me through my work email!

All my jewelry comes in a gift box - a quality wooden box that I personally customize, ensuring each box is unique and special, much like the jewelry itself.

The packaging is sealed with wax, guaranteeing the parcel's protection.

Additionally, I always include a little something extra as a gift - illustrations or stickers featuring my artwork and a care card with recommendations, along with a fabric cloth for you to clean and maintain the brilliance of your jewelry.