Certainly!

When I ship to European countries, the USA, or the UK, I always provide a tracking number, and you can monitor its movement in real-time.

For shipments within Ukraine, I use the "Nova Poshta" service, and you'll receive a notification with the tracking number through the Nova Poshta app or SMS.

I ship worldwide. My creations already reside in various corners of the world, from European countries to Japan.

I do NOT ship to countries associated with terrorism or those sponsoring terrorism – my items CANNOT be ordered to russia, Belarus, or Iran.

I use the "UkrPoshta" service for shipments to the USA, European countries, the UK, and others.

On average, delivery takes 2-5 weeks, but this duration can vary, depending solely on the postal service's efficiency.

I have no influence over this and do not take responsibility for postal service operations.

If you prefer expedited shipping or a different courier service, please contact me, and we can discuss this.

Shipping is free for all orders worldwide. It's a small gift with every order :)

No, I don't offer such an option.

I have completed my work, invested time and materials, and cannot retrieve these resources.

Additionally, I cannot take responsibility for postal service operations; I am accountable only for my own work.

Please contact me as soon as possible!

The sooner we initiate a search for the shipment, the better the chances of finding it.

If necessary, I will file a search request with the postal service, and we will keep you updated on the situation.

Please get in touch with me through the provided contact.

We'll investigate what happened and find the best solution.

If the item is damaged during production or there's an error in execution – like a different stone or coating – I'll offer you a refund or a replacement along with compensation!

In such cases, please contact me within 14 days of receiving the item.

Shipped orders are not insured, but if you wish to insure your shipment before dispatch, please contact me.

No, taxes and customs duties depend on your country and are paid separately.

All my jewelry comes in a gift box - a quality wooden box that I personally customize, ensuring each box is unique and special, much like the jewelry itself.

The packaging is sealed with wax, guaranteeing the parcel's protection.

Additionally, I always include a little something extra as a gift -illustrations or stickers featuring my artwork and a care card with recommendations, along with a fabric cloth for you to clean and maintain the brilliance of your jewelry.

I do not engage in melting or casting with customer-provided metal.

However, if you want to order jewelry in gold and have unwanted gold pieces, you can use them to reduce the cost of gold.

This is done as follows:

1. You send me your old gold jewelry.

2. I send them for refining - the process of purifying metal from impurities. In simple terms, your jewelry will yield pure 999-grade gold.

3. We can then use this gold for your new piece, reducing the overall cost.

As gold is an expensive metal, this method allows for a significant reduction in the cost of the final piece.

Very rarely.

Generally, I don't take on customer-provided materials as I can't take responsibility for materials I didn't personally choose.

However, if a client shows me a material, and I carefully assess and feel confident in it, I may consider working with it.

Each case is discussed individually, so if you want something made with your stone/crystal/hair/teeth/other material, please contact me!

I'm always open to interesting and unconventional projects.

Yes, I provide a lifelong discount of 10% to regular clients.

You get this discount after the total value of your orders exceeds $1500.

To get the regular client discount, please email me, and we'll create a personalized promo code for you!

Also, all clients receive a one-time welcome discount of 10% on their first order.

If you're placing your first order, use the promo code "FIRST" during checkout to get the one-time 10% discount.

Important note: No discounts apply to custom orders due to their high complexity.

Yes, almost every item from the catalog can be customized, such as adding specific elements, more stones, engraving, and so on.

Please email me, and we'll discuss customization options and costs!

No, I only sell the types of jewelry I produce myself, and I don't handle chain manufacturing.

However, I include a complimentary high-quality steel chain with each pendant.

For an additional fee, you can upgrade to a silver or gold chain, customized to your preferences in terms of type, length, style, etc.

No, modifications to the jewelry can only be made during the production stage.

The exception is coatings—often, I can change the coating on a finished piece.

However, this might not be possible for certain items.

To discuss your specific case, please contact me through my work email!

Unfortunately, I cannot provide such an option.

I handcraft all my items, considering your individual preferences - size, coating, stones.

This is a lengthy, intricate, and unique process created specifically for you, so I cannot offer returns or exchanges if you change your mind.

If you wish to cancel your order, please inform me within 3 days of placing the order.

Each order involves my working time, a resource I cannot retrieve.

Therefore, after 3 days from order placement, I do not offer the option to cancel the order.

It depends on what and when you want to change.

For example, if you want to choose a different stone from the gemstone catalog or a different coating, yes, that can be changed because the stone setting and coating process occurs at the final stage of work.

So, if you inform me of these changes in advance, for example, within the first week of placing the order, I can accommodate them.

However, if you want to change the stone after I have already set a different stone in the piece, unfortunately, I won't be able to make that change.

As all my works are unique and handcrafted, we can discuss change possibilities individually.

Please contact me through my email, and we'll find the best solution!